FAQ
Frequently asked questions
Answers about shipping, returns, payments and your account.
How fast is delivery?
Standard orders typically arrive within 7–10 business days. Expedited options are available at checkout for select items. Orders over $300 ship free.
Can I return or exchange an item?
Yes. Most items can be returned within 30 days of delivery. Start a return from Orders in your account, or contact our support team.
How do I track my order?
Once your order ships, a tracking ID and courier name appear in your order history. You can also use the Track Order page with your order number and email.
Is guest checkout supported?
You can browse and add to cart as a guest. Creating a free account unlocks order history, saved addresses, payment methods, and faster future checkouts.
How do I contact customer support?
Use the Contact page to send a message, or email support@teqeel.com. Our team typically responds within one business day.
Are my payment details secure?
Teqeel never stores card numbers. Card payments are processed by Stripe over encrypted connections.